This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products made through our website or by email or telephone.
This policy is not intended to and does not create legally enforceable rights and obligations. It merely indicates our usual practice in relation to the delivery of products.
(2) Free delivery
From time to time we may offer free standard delivery to all UK addresses on orders that are part of special promotions or events. Other orders will be subject to delivery charges.
(3) Delivery methods
We will deliver to the UK and Republic of Ireland only.
(4) Delivery periods
This table indicates the typical delivery periods for the different delivery methods:
|Delivery method||Typical delivery period|
|Standard delivery||[3-5] working days|
|Express delivery (if applicable)||[1-2] working days|
|Next day delivery (if applicable)||1 working day|
If you place your order before 12pm on a working day, these periods run from the close of business on that day. If you place your order after 12pm on a working day, or on a non-working day, these periods run from the close of business on the next following working day.
These periods are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.
If you purchase a high value product from us, we will usually conduct fraud screening checks before dispatching the product. These may delay the expected date for delivery. Where the delivery date is delayed as a result of fraud screening checks, we will notify you by email.]
(5) Delivery charges
Delivery charges will be calculated and automatically applied to your order during the checkout process.
(7) Receipt and signature
All deliveries must be received in person at the delivery address, and a signature may also require to be provided.
(8) Additional deliveries and collection
If an initial delivery attempt is unsuccessful, our delivery service providers will make a further attempt to deliver your products.
If the delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. Such instructions will include a time limit for collection.
(9) Delivery problems
If you experience any problems with a delivery, please contact us by email to firstname.lastname@example.org , by telephone on 0845-303-2662 or through our website contact us.
If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free-of-charge).
An indicative list of the situations where a failure to deliver will be your fault is set out below:
- you provided the wrong address for delivery;
- there is a mistake in the address for delivery that was provided;
- the address for delivery is not reasonably accessible;
- the address for delivery cannot safely be accessed;
- where in person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; and where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.